Timco Australia Pty Ltd, ABN 35 121 133 775
the operator of www.timberfloorcentre.com.au, and our related entities recognise
the importance of privacy protection and comply with the National Privacy Principles
set out in the Privacy Act 1988 (Cth) (“Act”).
Some of the information you provide us as part of your dealings with us is "personal
information" under the Act. This Privacy Policy sets out how we collect, use and
disclose your personal information and applies to you unless you give us explicit
consent to act otherwise.
What types of personal information do we collect?
The personal information we collect from you generally includes your name, address,
telephone number/s and information required for order processing and payment for
products and services provide by us through the
www.timberfloorcentre.com.au website (“Website”).
How do we collect your personal information?
We collect your personal information through a range of sources
including the registration form such as Free Quote Online form
you fill in at
www.timberfloorcentre.com.au
, information you provide over the telephone to our representative and via surveys
and questionnaires you complete.
What happens if you don't provide us with the information we require?
If you don’t provide us with certain information, we may be unable to provide
you the information, products or services you wish to buy or receive.
How do we use your personal information?
We will use your personal information for the purpose disclosed at the
time of collection, or otherwise as set out in this Privacy Policy. We
will not use your personal information for any other purpose without
your prior consent, unless authorised or required by law. Generally, we
will only use and disclose your personal information for the following
purposes:
- To provide you with information you request about us, the products or services
we offer through www.timberfloorcentre.com.au or special offers provided by third parties to our
members through www.timberfloorcentre.com.au;
- To provide products or services you request from time to time;
- To process and obtain payment for products you order from
www.timberfloorcentre.com.au; and
- To contact you for direct marketing and promotional purposes
including providing you with information about new products or
services, events and special offers, unless you tell us that you not
wish to receive this type of information.
From time to time we may also ask you to participate in surveys or
questionnaires. These help us to improve our levels of service and to
maximize the opportunities and benefits you can enjoy.
We may also send you electronic messages updating you about products,
services, offers and special offers. We will only send you electronic
messages if you have consented to receive them or it can be inferred
from your existing business or other relationship withwww.timberfloorcentre.com.au , that there is a reasonable expectation of receiving
those electronic messages. All electronic messages will identify
www.timberfloorcentre.com.au.
Will we give your personal information to anyone else?
We currently use contractors to prepare and send mail-outs and deliver products.
We will only disclose your personal information to those contractors or other third
parties:
- To allow your orders to be processed and delivered to you;
- To provide you with marketing and other information about
www.timberfloorcentre.com.au and its own or
related products and services;
- If you authorise us to do so; or
- If required or permitted by law.
Personal information security
We will take reasonable steps to ensure your personal information is
protected from risks such as loss, unauthorised access or use,
destruction, modification or disclosure. We only permit our authorised
personnel to access your personal information.
The Internet is not a secure method of transmitting information.
Accordingly, we cannot accept responsibility for the security of
information you send to or receive from us over the Internet or for any
unauthorised access, use or modification of that information.
The Website may provide links or references to other third party
websites and resources. These websites and resources are not subject to
this Privacy Policy. You should review the privacy policy of each third
party website, and assess whether the policy of each website and
resource is satisfactory to you before you use the website or resource.
Your rights of access and correction
You have the right to access personal information which we have
collected from you within the requirements of the Act.
If you wish to access your personal information, or believe that any of
the personal information we hold about you is inaccurate, incomplete or
out-of-date, please contact us on the number shown at the bottom of
this Privacy Policy. We will take reasonable steps to correct any
inaccurate, incomplete or out-of-date personal information if you
request us to do so, where required by law.
We may withhold or refuse you access to your personal information if we
are legally authorised to do so or where its disclosure to you is
restricted by law, is the subject of legal action, or may compromise
the privacy of another person.
TFC Trading Pty Ltd | ABN 88 151 740 242
©2004-2011 The Timber Floor Centre All Rights Reserved.
